Equipe policiesThese terms cover your use of Equipe's show administration software at app.equipe.com ("Equipe"), provided by Equipe AB ("we", "us"). They are an agreement between us and the organizer whose account you use. By using Equipe you agree to them.
The short version: the shows you run are yours, you pay what we agreed, and either of us can walk away with reasonable notice. Nothing here is a trap.
We try to keep these terms readable and fair. If something is unclear, email info@equipe.com and we will explain what it means before you have to rely on it.
Your account
An account belongs to an organizer, not to a person. Whoever owns the account decides who else gets access and what they may do. Keep your own credentials to yourself, use two-factor authentication if it is available to you, and tell us if you think someone else has got in.
You are responsible for what happens under your account, including what the people you have given access to do with it.
Your data is yours
The shows you run, the entries you take and the results you produce belong to you. We do not own them and we will not use them for anything except running Equipe for you and what you have published.
You can export your data at any time. If you stop being a customer, tell us what you want done with it and we will do that. What happens to results you have already published is different, and is set out under what becomes public.
We handle personal data in your shows as your processor, under our Data Processing Agreement. It applies automatically. There is nothing to sign.
What you are responsible for
- That you are allowed to put the data into Equipe in the first place, and that the people in it have been told what happens to it.
- That what you publish is correct, and that you understand it becomes public.
- Following the rules of your federation and the law where your show takes place.
- What you put in custom fields. We cannot tell that a field you invented holds something sensitive.
What you may not do
- Break or try to break the security of the service.
- Reach data you were not granted access to, even where it is technically possible.
- Put an unreasonable load on our infrastructure.
- Use Equipe to store data that has nothing to do with running shows.
- Resell access to Equipe without our agreement.
If you do any of these we may suspend the account. We will tell you why, and we will give you a chance to put it right unless the problem is urgent.
Fees
Our prices are at equipe.com/pricing. Those are the prices, and they are the same for everyone.
Equipe is invoiced after a show has finished, never before.
VAT. If your organization is VAT registered, enter your VAT number before the show starts and no VAT is added. Enter it afterwards and the invoice has already gone out with VAT on it.
If an invoice looks wrong, tell us as soon as you spot it. Mistakes are easier to sort out before the due date than after, and we would rather fix one than have you pay something you do not owe.
Unpaid invoices. Pay by the due date on the invoice. If one goes overdue the account locks itself: no new shows can be created, and archived shows cannot be loaded, until it is settled. Nothing is deleted, and the lock lifts as soon as the invoice is paid.
We give reasonable notice before prices change, and a change never applies to a show you have already run.
Ending it
You can stop whenever you like. There is nothing to cancel and no notice to give: you pay after a show rather than before it, so leaving costs you nothing.
Your shows stay where they are. We do not delete anything the moment you go, and whenever you want it back we will export it for you, or remove it if that is what you would rather.
From our side, we would end the agreement for an invoice that stays unpaid after we have asked, for a serious breach of these terms or the other policies here, or if carrying on would put the people in your shows, our other customers, or us at real risk. We would tell you why, and where the problem can be put right we would say what that takes.
Availability
We work hard to keep Equipe running, particularly during shows, but we do not promise it will never be unavailable. Current and past availability is at status.equipe.com. We will give notice of planned maintenance where we can, and we avoid it at weekends when shows are running.
Liability
We provide Equipe as it is. Software has faults, and we do not promise that Equipe will be uninterrupted or free of errors. What we do promise is to look after it with reasonable care. We watch for faults and fix them, whether we found them or you reported them, and when something breaks during a show, that comes before everything else.
We are not liable for indirect or consequential loss, lost profit, lost business, lost goodwill, or loss of data you were able to export.
Where we are liable, our total liability for all claims in any twelve month period is limited to what you paid us in that period.
None of this limits liability for anything that cannot be limited by law, including intent, gross negligence, personal injury caused by our negligence, and liability under data protection law.
Changes to these terms
We may change these terms. We will update the date at the top, and if a change matters to you we will tell you before it takes effect. If you do not accept a material change, you can stop using Equipe. Since you pay after a show rather than before it, there is nothing left owing either way.
Governing law
Swedish law applies, and disputes go to the Swedish courts, with Gothenburg District Court as the court of first instance. Before that, please email us. Almost everything is easier to sort out that way.
Contact us
Equipe AB
Sundstorget 3, 252 21 Helsingborg, Sweden
Company registration number 556351-5179
VAT SE556351517901
Questions about any of this? Email info@equipe.com and a person will answer.